Frequently Asked Questions
Find answers to common questions about CureKey hair loss treatments, how our doctor-prescribed formulas work, and what to expect.
🧬 Hair Loss & Eligibility
Androgenetic alopecia, commonly known as male pattern hair loss, is the most common cause of hair loss in men.
It is driven by a genetic sensitivity of hair follicles to DHT (dihydrotestosterone), a hormone derived from testosterone. Over time, affected follicles gradually shrink, producing thinner and shorter hairs, and hair growth may slow or stop.
It depends on the stage and type of hair loss.
- ✅ Active follicles → stabilization and some improvement may be possible
- ❌ Long-standing bald areas → regrowth is unlikely
The primary goal of treatment is to slow or stop further hair loss. Any regrowth, when it occurs, varies between individuals and cannot be guaranteed.
⚙️ How Curekey Treatments Work
Hair loss treatments typically work in phases:
1. Initial phase (Weeks 0–8)
You may notice temporary increased shedding. This phenomenon, known as shedding, occurs as older hairs are pushed out and the hair growth cycle resets.
➡️ Shedding is temporary and does not mean the treatment is failing.
2. Stabilization phase (Months 2–3)
Hair loss generally slows down. Shedding decreases as hair cycles normalize.
3. Improvement phase (Months 3–6 and beyond)
Some patients notice thicker hair texture, reduced scalp visibility, and early signs of improvement. Visible results usually require at least 3 months, with optimal results seen after 6–12 months of consistent use.
No. Not everyone experiences increased shedding. If it occurs, it is temporary and typically resolves within a few weeks.
Missing an occasional dose is not a problem. Simply resume your treatment as instructed. Consistency over time is what matters most.
Hair loss treatments are effective only while they are used. If treatment is discontinued, hair loss typically resumes within a few months and any benefits may gradually be lost.
💊 Oral vs Topical Treatments
Oral treatments
- Work systemically through the bloodstream
- Address hair loss at the hormonal level
- Often more effective for stabilization
- Require a medical evaluation and prescription
Topical treatments
- Applied directly to the scalp
- Act locally on hair follicles
- Lower systemic exposure
- Preferred by some patients based on tolerance
There is no universal answer. The most appropriate option depends on:
- Your hair loss pattern
- Your medical history
- Your personal preferences
A licensed physician will determine the best approach based on your medical questionnaire.
In some cases, oral and topical treatments may be used together. This depends on individual medical factors and is determined by the prescribing physician.
🩺 Medical Review & Safety
Yes. All prescription treatments offered through Curekey require:
- Completion of a medical questionnaire
- Review by a licensed physician
- Approval before any prescription is issued
You are charged only if a prescription is approved.
Like all medications, hair loss treatments may cause side effects, although most patients tolerate them well. Potential side effects depend on the specific treatment and dosage. Your physician will evaluate suitability before prescribing. If you experience side effects, contact Curekey support or your healthcare provider.
Curekey focuses primarily on androgenetic alopecia. Certain conditions, such as scarring or autoimmune forms of hair loss, may not be suitable for treatment through telehealth and require in-person dermatological care.
All prescriptions are issued by licensed physicians who independently review your medical questionnaire. Treatments are prescribed only when medically appropriate.
Yes. CureKey handles all personal and medical information in accordance with applicable healthcare privacy regulations, including HIPAA. Medical data is used only for treatment purposes and is not sold or shared for marketing.
🔁 Subscription, Billing & Cancellation
Yes. Curekey operates on a subscription model to ensure continuity of care and consistent treatment delivery.
You are charged only if a physician approves your prescription. Subscription renewals occur according to your selected treatment plan.
You can cancel your subscription at any time. There is no minimum commitment. Once canceled, you will not be charged for future renewals.
You can cancel in two ways:
- 💻Through your patient portal:
Log in and manage your subscription directly from your account dashboard.
- 📧By contacting support:
Email support@curekey.com, and our team will assist you.
If you cancel before your next billing date, no additional shipment will be sent.
If an order has already been processed or shipped, that shipment may still be delivered.
Canceling stops future charges. Refunds for shipped or processed orders are subject to Curekey’s refund policy and applicable regulations.
🔐 Privacy & Data Protection
Yes. All personal and medical data is handled securely and confidentially, in accordance with applicable healthcare privacy regulations. Your information is never sold or shared for marketing purposes.
🎯 Expectations & Results
Response to treatment varies between individuals. Some patients experience visible improvement, while others mainly achieve stabilization. The primary goal is to slow or stop hair loss, not to guarantee regrowth.
No medical treatment can guarantee results. Curekey provides access to clinically recognized treatments, prescribed after medical review, but individual outcomes vary.
Curekey is designed for adult men experiencing androgenetic hair loss who seek a convenient, medically supervised solution.
It may not be appropriate for all types of hair loss.