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Contact Curekey

Questions about your treatment, prescription, side effects, or next steps are reviewed by our care team. Many common questions are answered in our FAQ page; if your question isn't covered there, send us a message below and the support team will respond within standard business hours.

Email:

Emailsupport@curekey.com

Support hours:

Clock

6am–5pm PST Monday–Friday

9am–5pm PST Weekends

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Help topics

What can we help with

Many questions are already answered in our knowledge base. Pick the topic closest to your question, or send us a direct message above and our support team will follow up.

  • Medical questions

    Treatment progress, side effects, and long-term care.

    See medical FAQs →
  • Orders & delivery

    Shipping, refills, subscription, and account questions.

    See order FAQs →
  • Getting started

    Eligibility, the questionnaire, and how Curekey works.

    How Curekey works →
Our support

What to expect

A clear, supportive process with real medical oversight. Care messages are read by trained support staff and routed to the prescribing physician when clinical input is needed.

  • Responses from trained care specialists
  • Medical questions reviewed by the Curekey clinical team
  • Clear, evidence-based guidance
  • No sales pressure
Clinician talking with a patient, with FollicoreRX on the table
Curekey

Hair loss is a medical condition. We treat it that way.

Questions about your treatment? support@curekey.com
6am–5pm PST Monday to Friday, 9am–5pm PST weekends

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Curekey provides access to licensed physicians through telehealth. Prescriptions are issued only when medically appropriate. Individual results vary. This site is for education and is not a substitute for professional medical advice.

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